Depending on the selected category, customers can contact the customer service team, check on the status of their systems in real time, or find out about current company affairs such as new partnerships, products, or personnel in the news section.
Users can open a new request via the service desk in just a few steps and track the current processing status at any time. The customer service team is available 24/7 to handle requests quickly and effectively. In addition to solving technical issues, upgrades, service work, and other after-sales services can be requested via the app.
The EqCloud offers customers the option to monitor the status of their InnoLas Solutions system in real time and to view key figures such as throughput, availability, and utilisation. Furthermore, the app gives access to current and previous faults. The user is also informed about machine downtimes and upcoming maintenance work in real time via push notifications. This significantly improves the availability of connected systems.
“With the app, we are adding a key element to our range of services and offer customers a straightforward way to interact with us 24/7”, says InnoLas Solutions CTO Niels Krauch. “We are delighted to be taking this step toward strengthening our pledge of service to the customer as well as ensuring short response times, avoiding long downtimes and secure productivity.”
The InnoLas Solutions app is now available to download in the Apple App Store as well as in the Google Play Store. The free basic version provides access to the news and service desk categories. The access to the EqCloud is subject to a fee and requires the system to be connected to the cloud.
InnoLas Solutions designs and produces customized laser machines and processing systems for high-precision laser applications in the photovoltaics, electronics and semiconductor industries, besides precision engineering. The company looks back on over 25 years of experience in laser technology and was founded in 2013 by spinning off the photovoltaics and electronics divisions from the former InnoLas Systems. The systems are used by renowned, globally active customers in its core markets Europe, the US, and Asia. The company has over 80 employees working at its headquarters in Krailling, Germany, in the US as well as at several locations in Asia. Since May 2018, InnoLas Solutions has been part of the Photonics Systems Group, a market leader in building laser equipment in the field of micro-materials processing.
InnoLas Solutions GmbH
Telefon: +49 (89) 81059168-1000
Telefax: +49 (8105) 9168-1900
Telefon: +49 (89) 81059168-1090