Before the introduction of the online product catalog, VENTAFLEX received requests for BIM CAD data mostly by phone. However, these were often very specific and the detailed, manual processing took a lot of time. Thus, the CAD designers at VENTAFLEX sometimes needed several hours to provide customers with corresponding 3D BIM CAD models. As soon as the customer requested changes, the entire design had to be recreated. In order to optimize this additional work for both sides, VENTAFLEX decided to make the exchange of information between the manufacturer and the customer more efficient by means of a digital product catalog.
Goal: Improved customer service through optimal data provision
The primary goal in creating an online product catalog was to find a proven solution that would provide customers with planning-relevant component information more quickly and at the same time reduce the time and effort required to process inquiries internally at VENTAFLEX. As a result, a digital product catalog with intelligent 3D BIM CAD data of the entire VENTAFLEX range was prepared in close cooperation with the software manufacturer CADENAS. Architects, engineers and planners can now download comprehensive product data of finished insulated air duct systems for the specialist areas of hygiene, underground installation, food and renovation free of charge.
"Until a few weeks ago, we were only able to process design inquiries from customers by phone or mail during business hours and according to team workload. Thanks to the implementation of the eCATALOGsolutions technology from CADENAS, engineers, designers and architects now have access to exactly the BIM CAD data they need from VENTAFLEX anywhere in the world, 365 days a year, and can implement it in their design within seconds," explains Alexander Mersch, Head of Technical Sales at VENTAFLEX.
Customer feedback shows the need for digitization
Users can easily compile the required ventilation system components and their supplies according to their needs and requirements in the online catalog of the VENTAFLEX website, in the 3D CAD download portal www.partcommunity.com or within the visual search engine www.3DfindIT.com. It is then possible to integrate the component into existing designs in over 150 native CAD formats, such as Autodesk Revit, CATIA, Inventor, SolidWorks, Creo Parametric, NX, AutoCAD or Solid Edge with just a few clicks. With the catalog solution, the manufacturer is also scoring points with architects and planners: "Not only are we at VENTAFLEX very satisfied with the cooperation with CADENAS, but our customers are also giving us consistently positive feedback on the new online catalog and are enthusiastic about the large number of available CAD system interfaces," continues Mersch. In line with its digitization strategy, VENTAFLEX has taken another important step toward the digital future with the interactive 3D BIM CAD catalog.
The 3D CAD download portal of VENTAFLEX can be found at: https://ventaflex.partcommunity.com
More information about VENTAFLEX can be found here: www.ventaflex.de/en
Schernecker Str. 5
Telefon: +49 (821) 258580-0
Telefax: +49 (821) 258580-999