Why CPQ and FSM belong together
In many companies, the sales process ends once the order is placed. What follows – installation, commissioning, and maintenance – is often handled in separate systems, with no access to the configuration data generated during the sales phase. Consequently, valuable product knowledge is lost, and upselling opportunities remain untapped.
However, the greatest revenue potential often lies not in the initial sale, but in the subsequent lifecycle– including service contracts, upgrades, and modernisation projects. To unlock this potential, companies need to connect sales and service at a systems level.
This is what the camos and SERVICE 1 partnership delivers
Configurations created in camos during the sales process will, in the future, serve as the data foundation for all subsequent service processes in SERVICE 1, ensuring accuracy and transparency while eliminating any loss of information. Service offerings and service contracts can also be integrated directly into quotations.
This creates value for both sides of the business. After-sales teams can promote service offerings during the acquisition of new business, while sales leaders benefit from more predictable incoming orders.
About the partners
With more than 30 years of experience in field service management, SERVICE 1 is a leading provider. Its cloud-based solution digitises and streamlines field service operations. Jobs are scheduled automatically, technicians arrive fully informed, service contracts are managed efficiently, and customers can access self-service portals.
camos Software und Beratung GmbH is a leading CPQ software provider. B2B companies with technically complex products, including Siemens, Schindler, and Liebherr, use camos software worldwide to efficiently configure and quote products.
Meet us at SERVICE NXT 26!
On 7 May 2026 in Frankfurt, you can meet Heiner Habeck, the CEO of camos, and the SERVICE 1 team at SERVICE NXT to learn more about the partnership.
Get in touch if you would like to explore what connecting CPQ and FSM could look like in your organisation.
Die camos Software und Beratung GmbH mit Sitz in Stuttgart entwickelt mit camos CPQ eine der führenden CPQ-Softwarelösungen (Configure Price Quote) für Angebotserstellung und Produktkonfiguration im B2B-Markt. camos ist kompetenter Partner für die individuelle Konzeption, Implementierung, Integration und Einführung von CPQ-Lösungen. Namhafte Kunden mit technisch komplexen Produkten wie Siemens, KONE, Liebherr oder MAN setzen die Software weltweit sowohl mobil im Außendienst als auch inhouse integriert in ERP-Systeme (z.B. SAP ERP) ein. Mit ca. 100.000 Named Usern insbesondere im Maschinen- und Anlagenbau ist camos in Europa der bedeutendste Anbieter in diesem Segment.
camos Software und Beratung GmbH
Friedrichstraße 14
70174 Stuttgart
Telefon: +49 (711) 78066-0
Telefax: +49 (711) 78066-60
http://www.camos.de
Telefon: +49 (711) 78066-12
Fax: +49 (711) 78066-60
E-Mail: d.kaiser@camos.de
