Firma USU, Autor bei PR-Web

USU Launches USU Orchestrate ITSM – IT Service Management on an AI-Native Platform

Posted on 15. October 2026 by Firma USU Posted in General Tagged agentic, autonomy, bitkom, company, connect, grabellus, itsm, market, may, new, solutions, survey, token, usu, with

New ITSM offering designed from the ground up for agentic AI Tasks and permissions of AI agents can be defined at a granular level USU Orchestrate platform provides a new technological foundation for AI-native and SaaS-native solutions Existing ITSM portfolio […]

USU CSKM, développé par les équipes historiques de Mayday, nommé Visionnaire dans le premier Magic Quadrant™ Gartner® pour les Customer Service Knowledge Management Systems

Posted on 7. September 2026 by Firma USU Posted in General Tagged aux, ces, déclarations, est, Gartner, groupe, l'ia, les, magic, mcp, quadrant, ses, systèmes, une, usu

Mayday, leader français de la gestion des connaissances, utilisé par un conseiller client sur cinq en France, a rejoint le groupe USU en septembre 2025. Aujourd’hui, USU CSKM, la solution développée par les équipes historiques de Mayday, est nommée Visionnaire […]

USU reconnue dans le rapport 2026 Gartner® Peer Insights™ Voice of the Customer pour les outils de Software Asset Management

Posted on 13. August 2026 by Firma USU Posted in General Tagged aux, avis, d??usu, déclarations, données, est, Gartner, les, produits, quadrant, sam, sont, taux, une, usu

21 avis clients vérifiés Note globale de 4,4 sur 5 89 % des clients se déclarent prêts à recommander USU Avec une note globale de 4,4 sur 5 et un taux de recommandation de 89%, USU figure parmi les […]

USU Named in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems

Posted on 29. July 2026 by Firma USU Posted in General Tagged agentic, edition, Gartner, magic, market, mcp, quadrant, quinlan, report, server, statements, strong, trademarks, usu, with

The internationally recognized market research firm Gartner® has published the first edition of the 2026 Magic Quadrant™ for Customer Service Knowledge Management Systems (CS-KMS). USU is recognized as the only vendor named a Visionary and one of eight vendors worldwide […]

L’avenir de la supervision IT : vers l’intelligence des services

Posted on 7. July 2026 by Firma USU Posted in General Tagged aux, ces, claire, cloud, d??usu, données, est, forrester, interrogées, les, produits, sont, systèmes, une, usu

83 % des entreprises utilisent au moins trois outils de supervision informatique 34 % des entreprises hésitent entre des outils standards de supervision et des plateformes d’observabilité complexes USU vient d’annoncer la publication d’une étude réalisée pour son compte par […]

USU Launches Free Trial for IT Asset Management Managed Services

Posted on 27. May 2026 by Firma USU Posted in General Tagged any, consulting, core, customers, financial, hybrid, itam, kott, new, platform, software, technology, trial, usu, with

USU announced a new 90-day free trial for its IT Asset Management (ITAM) Managed Services, giving organizations the opportunity to experience expert-led Software Asset Management support at no cost and with no long-term commitment. The new offering is designed for […]

USU Appoints Mirjam Hermann as Chief Marketing Officer

Posted on 20. May 2026 by Firma USU Posted in General Tagged automation, clarity, company, companys, customers, digital, dortmund, grabellus, intouch, market, new, solutions, strong, usu, with

Effective April 1, 2026, USU has appointed Mirjam Hermann as Chief Marketing Officer (CMO). Previously, she served as Vice President Marketing at USU, where she was responsible for the strategic positioning and further development of the brand as well as […]

USU Launches ITAM Workflow Connector for ServiceNow to Streamline License Compliance and Software Requests

Posted on 19. May 2026 by Firma USU Posted in General Tagged app, asset, companies, connector, global, itam, new, risks, SaaS, servicenow, software, solution, systems, usu, with

USU has launched the USU ITAM Workflow Connector for ServiceNow, a new integration app that connects ServiceNow systems with USU Software Asset Management. The solution enables organizations to access compliance results directly within ServiceNow, automate software request workflows and improve […]

USU Named as a Representative Vendor in the 2026 Gartner® Market Guide for Infrastructure Monitoring Tools

Posted on 30. April 2026 by Firma USU Posted in General Tagged analytics, anomaly, cloud, company, devops, Gartner, market, report, research, resource, resources, sre, statements, usu, with

The internationally recognized market research firm Gartner® has published the latest Market Guide for Infrastructure Monitoring Tools 2026. USU is listed as a Representative Vendor in the report. USU was first included in this market overview last year. The complimentary […]

USU Honored for Outstanding Customer Loyalty and Exceptional Customer Service

Posted on 24. March 2026 by Firma USU Posted in General Tagged company, customers, industry, market, media, networks, neural, resource, social, software, strong, study, trust, usu, with

Strong, long-term customer relationships are a key success factor, especially in dynamic markets. Satisfied customers are the prerequisite for achieving this. Two independent institutes have now confirmed that USU sets the standard in customer loyalty and customer service within the […]